Support & Help Centre

We're here to help. Find answers, submit tickets, or reach out directly.

1. In-App Help

Use the in-app Help & Support section to:

  • Submit support tickets
  • View previous responses
  • Access real-time chat (if available)

2. Email Support

  • Email: support@lizbetdrive.com
  • Hours: Mon–Sat, 8:00 AM – 6:00 PM (SAST)
  • Response Time: Within 24 business hours

3. Urgent Issues

  • Use “Report a Problem” from the booking screen
  • Mark the issue as "Urgent" in the ticket form

4. Reporting Abuse or Violations

  • Use in-app reporting from user profile or chat
  • Send details to support@lizbetdrive.com with screenshots if available

Frequently Asked Questions (FAQs)

  • How do I create an account?
    Download the app or visit our website and register using your email or social login.
  • What documents are required for verification?
    You’ll need a valid South African ID/passport, proof of address, and driver’s license if you’re a renter.
  • Can I register as both a host and renter?
    Yes. You can switch roles in the app menu after verification.
  • Why was my verification rejected?
    Ensure your documents are clear, valid, and match the details you provided.

  • How do I book a car?
    Browse available listings, select your rental period and location, and send a request to the host.
  • Can I cancel my booking?
    Yes. Cancellations are allowed, but frequent or last-minute cancellations may affect your account.
  • What happens if a host doesn’t respond?
    Your request will expire after 24 hours. You won’t be charged and can book another vehicle.
  • Do hosts inspect the car before and after rental?
    Yes. We encourage both parties to take photos and use the in-app checklist.

  • How are payments handled?
    Renters and hosts arrange payment directly. The platform does not process or store payments.
  • Can a host ask for a deposit?
    Yes. Hosts may request a deposit at their discretion before releasing the vehicle. Terms must be communicated clearly.
  • How do I top up my wallet?
    Via the in-app wallet using Paystack. Wallets are used for optional services and subscriptions, not rentals.
  • Are deposits refundable?
    Yes, unless damage or late return occurs. This is handled directly between host and renter.

  • How do I list my car?
    Use the Add Car section in the app. Upload clear photos and valid documents like your license disk.
  • Can I list multiple cars?
    Yes. Hosts can manage and monitor multiple vehicles from their dashboard.
  • What types of vehicles are allowed?
    Any roadworthy, privately-owned passenger car with a valid license and insurance.
  • How do I pause a listing?
    Use the “Manage Car” menu and mark it as unavailable temporarily.

  • Is LizBet Car Rent insured?
    The platform itself is not a rental agency and does not insure vehicles. Hosts should maintain their own insurance.
  • What should I do if there is damage?
    Document the issue immediately. Hosts and renters must resolve the matter directly. LizBet support may assist with documentation.
  • How do I report suspicious users?
    Use the in-app report feature or email us at support@lizbetdrive.com with details.
  • Is my data safe?
    Yes. We use encryption, secure login, and verification to protect your information.

Still have questions?

Contact Support Team