Privacy Policy

Effective Date: 8 June 2025

Welcome to LizBet Drive — your trusted peer-to-peer car rental platform. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our mobile application and website.

1. Information We Collect

  • Account Info: Name, phone number, email, password, ID number.
  • Car Details: Registration number, license disk, car images.
  • Location Data: Town, suburb, and GPS for pick-up/drop-off locations.
  • Usage Data: Booking history, support tickets, and in-app messages.
  • Device Info: IP address, browser type, operating system.

2. How We Use Your Information

  • To create and manage your user account.
  • To match renters with available cars nearby.
  • To verify identities and ensure safety.
  • To enable communication between renters and car owners.
  • To improve our services, features, and app performance.
  • To send notifications, reminders, and service-related messages.

3. Legal Basis for Processing

We process your information based on consent, contractual necessity, legal obligation, or legitimate interest under POPIA (Protection of Personal Information Act, South Africa).

4. Cookies and Tracking

Our web application uses cookies to remember preferences, analyze traffic, and enhance your experience. You may disable cookies in your browser, but some features may not work properly.

5. Third-Party Access

We may share necessary data with trusted third-party services:

  • Payment processors (e.g., Paystack for wallet top-ups)
  • Identity verification providers
  • Law enforcement or regulators, when legally required

6. Data Retention

We retain your data for as long as your account is active or as needed to comply with legal obligations. You may request account deletion via email.

7. Your Rights

  • Access and update your data.
  • Withdraw consent at any time.
  • Request erasure of your personal data.
  • Object to certain forms of processing.

8. Data Security

We apply industry-standard security measures including HTTPS, encrypted storage, and secure authentication to protect your data.

9. Changes to This Policy

We may update this policy periodically. Changes will be posted with an updated effective date. Your continued use of the platform constitutes acceptance.

10. Contact Us

For any questions or requests regarding your personal information, please contact us at:
Email: support@lizbetdrive.com