Support Centre
Need help with verification, a booking request, package renewal, listing visibility, payments, or account access? Start here. This page brings together the key ways renters, hosts, and admins can get support.
Email support
Working hours
Monday to Saturday, 08:00 to 18:00 SAST
Best for urgent cases
Booking issues, account lockouts, and verification blockers
How to get help faster
- Include your account email, vehicle or booking reference, and a short summary of the problem.
- Attach screenshots when the issue is visual, especially for listings, payment callbacks, or approval states.
- For urgent booking issues, mention whether pickup is happening within the next 24 hours.
Frequently asked questions
Why can't I book yet?
You may still need KYC approval, the listing may be inactive, or the vehicle may not be available for your account type.
Why was my verification rejected?
This usually means documents were unclear, expired, mismatched, or incomplete.
I logged in but my profile looks empty.
Try signing out and back in. If package or request data still looks wrong, contact support so we can check your profile sync.
How do I request a vehicle?
Open the vehicle details page, choose dates and times, confirm the summary, and complete any required platform fee.
Why don't I see the booking button?
The app hides it if you are not eligible, such as when you own the vehicle, your KYC is not approved, or the listing is unavailable.
What if payment succeeded but the request did not submit?
Send the payment reference and vehicle details to support so we can trace the callback and booking state.
Why can't I add another vehicle?
Your package may have reached its listing limit, expired, or still be waiting for activation.
Do packages apply to cars, buses, and trucks?
Yes, package rules can control which vehicle types and how many active listings your account can carry.
How do renewals work?
Once your current package ends or capacity is used up, you may need to renew or upgrade before publishing more vehicles.